We’ve come a long way since 2004, when brothers Tony and Simon Nash, and their brother-in-law Steve Traurig started to sell books as a side project, on a budget of just $10 per day, working from 9pm to 2am most nights. It was a side hustle that quickly started growing. In 2006, we operated in 500sqm in Artarmon, by 2009 we had expanded to 2,000sqm in Lane Cove Industrial Park, adding another 2,000sqm in 2011. In 2014, we grew to 10,000sqm in our current Headquarters and Distribution Centre in Lidcombe, where we expanded to take up 14,000sqm. Now, we have added another distribution centre in Enfield, bringing our current total space to 27,500sqm.
Our website has always been the heart of our business, and it has grown and developed over the years into a highly-awarded and well-regarded ecommerce business in the Australian corporate landscape. In addition to making it as easy as possible for Australians to discover and buy books, a blog was also incorporated into the site – it is now one of the most read book blogs in the country. In addition to this, we have a series of podcasts and video interviews with authors on our social media pages.
Tony and Steve are still involved in Booktopia, and they’ve now been joined by over 210 staff members.
We are now listed on the Australian Stock Exchange (ASX:BKG), and are continuing to invest in expanding our operations, so that we can deliver even more books to customers in every corner of Australia and New Zealand.
We have also launched our own distribution arm, Booktopia Publisher Services (BPS). Other retailers can now benefit from the growing number of books we distribute, and access trade discounts.
In early 2020, we acquired the ecommerce arm of The Co-op Bookshop, after they went into voluntary administration. We kept their commitment to serving the needs of Australia’s students and universities and have worked tirelessly to be the primary destination for textbooks in Australia.
In order to meet Australians where they read at all times, we partnered with Rakuten Kobo to bring e-books and audiobooks to Australian readers, through our bespoke Booktopia by Rakuten Kobo app.
And because we’re just that passionate about books, we’ve also launched our own publishing imprint, Booktopia Editions, discovering, acquiring and publishing great books for Australian readers.
As Booktopians, we pride ourselves on our passionate advocacy and support for Australian books, authors and publishing. Our staff are customer-focused (we like to say ‘customer obsessed’) and empowered to grow our site and operations in creative and innovative ways.
We spent over 16 years as a family-run business, and it’s still something that is part of our DNA. We recognise the importance of work/life balance and are supportive of our diverse workforce. We’re staffed by experts in buying, selling, shipping (and reading) books, and work tirelessly to ensure we have the best range on hand, and can find anything our customers want – from an obscure legal textbook for a university course, to the latest blockbuster for your book club.
Being book lovers, we’re always thrilled to meet new and established authors, who regularly visit our headquarters to sign books and create content with us.
We know that there is always more to learn, more to do, and new ways we can grow. We will never rest on our laurels and will continue to do everything we can to be Australia’s local bookstore. We are passionate about providing excellent customer service, from having a huge range of in-stock items and fast delivery, to having friendly and knowledgeable customer service representatives ready to help in our Sydney call centre, via live chat, emails and social media. We are extremely proud of our reputation among customers.